Answers to Common Questions

With your initial appointment we will ask for proof of immunization for Rabies, Distemper, Parvo, and Bordetella.

• Overnight kenneling is like a hotel, check out is by 9am so kennels can be sanitized for next guest, full day charge thereafter
• Boarding for dog includes 2 feedings, and 4 let outs daily, water available to pet 24 hr daily
• Cats are boarded in large 2 story pen in office away from dogs.  Litter is provided and scooped 2x daily you need to supply food only. 
• We have started construction for new day boarding area suited for Ark Encounter visitors!! (Please check fb or Instagram for any emergency closings)
• PVC kennel decks for comfort of dogs.  You may bring a blanket or dog bed but not responsible for them if destroyed.  They will be removed from kennel if noted chewing.
• Please notify staff if any food restrictions/allergies as we give treats daily
• Your dog(s) will be let out individually, boarding is Not Doggy Daycare
• Appointment times are important, some kennels are accessed through grooming area and you will need to wait if grooming is in process because of missed or early to appointments.  A $10 rescheduling fee may be charged in some instances.
• All grooming is by Appointment only
• Please have copies of immunizations and reservations for care when you travel to avoid disruption of your plans. If traveling to the ARK Encounter- They Do Not allow  dogs-  (even therapy)
• Always have dogs on leash entering and exiting kennel area/property.  We have many animals and electric fencing for livestock
• Deposit for new clients equivalent to 1 day board - if cancelled - Non-Refundable within 2 weeks of arrival appointment.  
• Holiday stays are 3 night minimum and Full prepayment non-refundable within 2 weeks of date of arrival.
• We accept Cash or Check for payment.  Pre-payment now accepted with debit/Credit cards through Clover at time of appointment  - valid email necessary for invoicing.
• If you have purchased and given your own vaccines you will need records- manufacturer, lot#, and expiration date- you will need to booster your dog if these are unavailable